After over 18 years in business, Patterson and Company still remains true to its original aim: to make a difference in the life of our piano industry clients throughout North America, by enabling them to get the best information and products in the world when it comes to the effects of humidity on pianos.
We have always prided ourselves on the fact that we reject the approach taken by average supply companies, where service is measured by how many thousands of items they can stock and speed is measured by how quickly their staff can get off the phone.
Instead, we've built ourselves following the suggestions of our friends and clients. Our belief and theirs is that there are plenty of organizations out there already doing a fine job of supplying all the countless components needed to keep pianos in top condition. But regulating a piano's humidity isn't as cut-and-dry as replacing a worn out part. We find that it demands more of an interactive approach, where the supplier's involvement doesn't begin and end with "What's the part number?"
That's why we chose to devote ourselves exclusively to humidity control solutions, while at the same time keeping in our sights the bigger picture of the piano service industry. We put our energy into providing the best humidity control devices and the best support, while staying connected to the world of pianos and the unique concerns of the professionals who work with them.
We are the source
Patterson and Company is stepping up to a new challenge: to provide the most comprehensive collection of material on our area of expertise, piano humidity control. We Are the Source means that we are committed to making ourselves and our site the industry's single best source for any and all information on humidity control.
We are your Source for direct consultations. We are regularly in touch with full-time-technician-and-installers, who recognize the value of the feedback loop and information pool.
We are your Source for service and help, both technical and client-based.
We are your Source for orders. Our industry-standard offerings, same day shipping and equalized rates mean that we are 100% competitive with the "big box" suppliers.
We are your Source for information.
Check back with us regularly, as the site is updated at specific intervals. Look for new material in our Library!
Giving quality service
We have earned many loyal clients over the years due to our adept handling of a difficult situation or our timely answer to a difficult question. We pride ourselves on our outstanding service. To keep that pride strong, we pay the closest attention to every aspect of our response to you, our friends and clients.
We are always available, happy to hear from you and happy to help you. Would you let us know that you visited us today? Please say hello and contact us. Questions, end-user concerns, installation hassles, help expanding your sales, component searches, special shipping requirements - just a selection of calls and emails we handle on a regular basis. You may know a fellow technician who has been connected directly to our organisation's founder while lying under a grand piano, to confer on a technical point.
Whether you're a veteran of the field or are just getting started, there are times when you need a little help from the experts, and we are proud to be able to help you in any way we can.
Check the following links for more background:
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